Betty Casino Data Protection & Privacy Policy

At Betty, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform at betty.ca. As a licensed and regulated online casino operating in Ontario, Canada under the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO), we are committed to maintaining the highest standards of data protection. By accessing Betty Casino Ontario and using our services, you agree to the practices described in this policy.

1. Who We Are

We operate under Betty Gaming CA Ltd., registered at 199 Bay Street, Suite 4000, Toronto, ON M5L 1A9. At Betty Casino, we hold a valid AGCO licence (Registration ID: OPIG12366) and are fully managed by iGaming Ontario. Our platform is exclusively available to residents of Ontario who are 19 years of age or older. If you have any questions about this policy or how we handle your data, please contact us through our Help Centre at help.betty.ca or by emailing [email protected].

2. Information We Collect

When you register and use our services at Betty, we may collect the following categories of personal information:

2.1 Registration and Identity Data

• Full name, date of birth, and government-issued identification details
• Email address, phone number, and residential address
• Username and account credentials
• KYC (Know Your Customer) verification documents required before your first withdrawal

2.2 Financial and Transaction Data

• Payment method details including Interac, Visa, Mastercard, and Apple Pay information
• Deposit and withdrawal history, including amounts in CAD
• Transaction records related to Betty Casino free spins, bonuses, and promotional credits
• Betty Status loyalty points, Gems, and Betty Coins balance information

2.3 Usage and Gameplay Data

• Gaming activity, session duration, and game preferences across our 4,500+ titles
• Interaction with our Betty Casino app on iOS and Android platforms
• Device type, operating system, browser type, and IP address
• Cookies and similar tracking technologies (see our Cookie section below)

2.4 Communications Data

• Records of your interactions with our 24/7 human live chat support team
• Emails, contact form submissions, and Help Centre queries
• Social media interactions on our official Facebook, Instagram, TikTok, LinkedIn, and YouTube channels

3. How We Use Your Information

At Betty Casino, we use the data we collect for specific, lawful purposes. We do not sell your personal data to third parties. Our use of your information includes:

• Creating and managing your Betty Casino login and account
• Processing deposits and withdrawals — 98% of which are completed instantly
• Verifying your identity and age (19+) as required by AGCO and iGO regulations
• Administering our welcome offer of 320 Free Spins across your first three deposits
• Managing your participation in our Betty Status loyalty programme across 8 tiers: Amethyst, Topaz, Aquamarine, Opal, Emerald, Ruby, Sapphire, and Diamond
• Delivering Daily Quests, the Daily Wheel, and promotional communications where you have opted in
• Preventing fraud, money laundering, and problem gambling in compliance with Ontario regulations
• Improving our platform, Betty Casino online slots library, and user experience
• Responding to your customer support requests through our Ontario-based live chat team

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: To provide you with access to Betty Canada Casino services and manage your account
• Legal obligation: To comply with AGCO, iGaming Ontario, anti-money laundering (AML), and responsible gambling (BetGuard / RG Check) requirements
• Legitimate interests: To improve our platform, detect fraud, and ensure a safe gaming environment
• Consent: To send you marketing communications, where you have explicitly opted in

5. Cookies and Tracking Technologies

Our Betty online casino platform uses cookies and similar technologies to enhance your experience, analyse site traffic, and personalise content. We use the following types of cookies:

• Essential cookies: Required for core functionality, including your Betty.ca login session and account security
• Analytics cookies: Help us understand how players interact with our platform, which games are most popular, and how we can improve our Betty Casino app experience
• Marketing cookies: Used to deliver relevant promotions and offers, including Betty Casino promo codes and free spins opportunities
• Preference cookies: Remember your settings and preferences for a more personalised experience

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

6. Data Sharing and Third Parties

At Betty, we may share your information with trusted third parties only where necessary and permitted by law:

• Regulatory authorities including AGCO and iGaming Ontario
• Payment processors such as Interac, Visa, and Mastercard for transaction management
• Game providers and technology partners who power our eCOGRA-certified RNG platform and 40+ software studios
• Identity verification and KYC service providers
• Responsible gambling tools and self-exclusion registries as required in Ontario

We require all third-party partners to maintain appropriate security standards and only process your data in accordance with our instructions and applicable law.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. As a licensed Ontario operator, we are required to maintain certain records for a minimum period specified by AGCO and iGO guidelines. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

As a user of Betty Casino, you have the following rights regarding your personal data under applicable Canadian and Ontario privacy law:

• Right of access: You may request a copy of the personal data we hold about you
• Right to correction: You may ask us to correct inaccurate or incomplete information
• Right to withdrawal of consent: You may withdraw consent for marketing communications at any time
• Right to lodge a complaint: You may raise a complaint with the relevant Ontario privacy authority if you believe your rights have been violated

To exercise any of these rights, please contact us via our Help Centre at help.betty.ca or through our contact form.

9. Security Measures

We implement industry-standard security measures to protect your data at Betty Casino Canada. These include SSL encryption across all transactions, secure storage of KYC documents, and regular security audits of our platform. Our 24/7 Ontario-based support team is also trained to handle sensitive data with care and professionalism.

10. Responsible Gambling and Data

At Betty, responsible gambling is central to everything we do. We use your gameplay data to monitor for signs of problem gambling and to support tools such as deposit limits, session limits, and self-exclusion. Our platform is certified by BetGuard and RG Check, and we take our duty of care to Ontario players seriously. If you need support, our 24/7 live chat team is always available.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or AGCO guidelines. When we make significant changes, we will notify you through your registered email or via an in-platform notice. We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data at Betty Casino Ontario, please reach out to us through the following channels:

• Help Centre: help.betty.ca
• Email: [email protected]
• Live Chat: Available 24/7 directly on betty.ca — no bots, real Ontario-based agents
• Registered Address: Betty Gaming CA Ltd., 199 Bay Street, Suite 4000, Toronto, ON M5L 1A9

We are committed to responding to all privacy-related enquiries promptly and transparently. At Betty, your trust matters — and protecting your personal information is a responsibility we take with the utmost seriousness.